Privacy Policy

What information do we collect?

  • We collect information from you when you place an order with us through our website.
  • When you place an order or register we will ask you for your name, e-mail, shipping address, billing address, phone number and credit/debit card information.
  • When you place an order as a gift, we will also collect the delivery name and address of the recipient.
  • We use cookies to gather information about our visitors to enhance your experience. For example, if you add items to the cart, this will remain in your cart when you return on the same device at a later date.
  • We do not use your contact information for marketing purposes unless requested.
  • We do not store credit/debit card details.
  • Your information will be stored digitally only to enable us to track and trace orders in the event of loss or damage.

How is your information used?

When you place an order with us through our website or contact us via email, we may use the information provided for the following:

  • To allow us to contact you with support or information about our products.
  • To process your order as quickly and efficiently as possible.
  • To contact you if there are complications with your order.
  • Email receipt of purchase.
  • Email shipment tracking information.
  • Email order shipment confirmation.

Do we share your information with outside parties?

  • We do not share, sell or trade the personal information we gather from you with any ‘outside parties’* unless we inform you and have your consent beforehand.
    • *The term ‘outside parties’ does not include Long Toms. It also does not include our website host parter and other parties who assist us in conducting our business who agree to keep this information confidential.
  • We may release your information to comply with the law and protecting others rights and property.

Do we protect your information?

Your information is contained by our secure services and networks which can only be accessed by Long Toms and those who provide us support for these systems who are required by law to keep this information confidential.

Do we use cookies?

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or ‘break’ certain elements of the sites functionality. Please visit this link: for more information on our cookie policy.

Can you remove information you have provided us?

Yes, please email us at and we will delete all information you have provided us.

Will we update our policy?

Long Toms reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact Long Toms by email at

Our policy was last updated on the 21st May 2018.


By using our website, you consent to our privacy policy detailed above.

Long Toms

Yarnfield, Staffordshire

Tel: (07940) 546349